Healthwatch Stoke-on-Trent is the independent champion for health and social care. They help adults, young people and children speak up about health and social care services in Stoke-on-Trent.
They are committed to helping local people and communities get the best possible health and social care services. A key part of their work involves consulting on current provision and needs by collecting information from:
- people who use services;
- local community groups; and
- other organisations, charities and services that work with people who need support to stay safe or well.
This information is used to share concerns and change the way services are planned, run and monitored. They have the power to make organisations listen and require them to say how they will change things.
Healthwatch Stoke-on-Trent has a seat on the statutory Health and Wellbeing Board, which oversees the delivery of the city’s Health and Wellbeing Strategy. They try to ensure that patient and public involvement happens in the shaping of everything included in the strategy. By doing this, they try to ensure everyone has a chance to share their view.
Healthwatch Stoke-on-Trent aims to give everyone a chance to say what services they need now or in the future by:
- giving people information, advice and support about local health and social care services
- finding out what people think about services
- visiting services and checking how good they are
- telling services what support local people need and how they want to be involved
They also try to ensure that the people who plan, run and monitor services:
- find ways to listen to people who use these services
- think about what people are saying
- use this information to make services better